Avermedia AVerTV BoxW7 Super Bedienungsanleitung PDF herunterladen (Seite 1)

Simple Troubleshooting

1. Functional issue:

(1) PCI/PCI-e serial products

- Install issue

A. Please check if the driver has been properly installed in device manager and then

install the AP

B. Please unplug device and then remove AP & Driver completely.

C. Please re-plug the device in another PCI/PCI-e slot

D. Please go to our website and download the latest web version, then reinstall.

- Video & Audio issue

A. Please help user to check if the signal strength in user’s side is in good state

B. Please check if country & Region setting in our AP is set correctly.

C. Please ask users to upgrade VGA & Sound card driver to the latest version.

D. Please re-plug the device into another PCI/PCI-e slot.

(2) BOX serial products

- Video & Audio issue

A. Please check if user’s connection is correctly done or not.

 For DVI box, please make sure users connect the same interface between input and

output. For example, connect the DVI-input and need to connect DVI-out to monitor.

 Audio connection: please check that user has plugged in the “speaker audio cable”

to DVI Box audio-out. If using the same speaker between PC and our box, please

plug the audio cable to audio-out at PC and audio-in at box, then connect speaker

audio cable to DVI Box audio out.

 Video connection: If using the same monitor, please connect VGA/DVI-out at PC to

VGA/DVI-in at BOX and VGA/DVI-out to monitor.

 For non-DVI box, please make sure user doesn’t connect the DVI cable in the

monitor

B. Please check signal source is right, EX. S-video, Composite or TV turner

C. Please check country/Region setting is correctly

D. Please make sure the resolution between PC and BOX is the same

E. Please change monitor refresh rate to see if any difference

F. Please return to default setting

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Simple Troubleshooting 1. Functional issue: (1) PCI/PCI-e serial products - Install issue A. Please check if the driver has been properly installe

Seite 2

- Get the white and black in video for Box A. Click the Menu on your remote → 4.More… → Country/Region → selects the local area B. Click the Menu on

Seite 3

(3)USB serial products: - Install issue A. Please check driver is installed properly in device manager, and then install the AP B. Please unpl

2. Go to test or repair process:  List our products warranty as below: Product Standard Warranty Remarks Where to Repair?All Products (except p

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Avermedia AVerTV BoxW7 Super Bedienungsanleitung Seite 1